Job opening

Problem Manager - Stockholm, Sweden

The Problem manager aims to resolve and control the root causes of incidents caused by errors within the IT infrastructure. You also work to prevent the recurrence of these incidents.

Your Responsibilities

  • Single point of contact for one or more problems
  • Responsible for Ownership and Coordination of actions of those problems
  • To analyze root cause, identify Known Error and coordinating actions to fix the error.
  • To review the Problem Trends and Planning and Driving Improvement Plan
  • To be proactive in identifying problems, analyse and recommend Service Improvement plans with the possible solutions obtained from technical teams for department or business unit
  • Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis)
  • Prevents the replication of Problems across multiple systems
  • Reviews the efficiency and effectiveness of the Problem control process
  • Monitors the effectiveness of error control and makes recommendations for improvements
  • Maintains inventory of problems under analysis and their current progress and status
  • Follows up issues and progress with problem owners where necessary
  • Updating KEDB
  • Produces Problem Management reports and management information
  • Coordinates meetings to resolve problems
  • Prevents recurrence of issues by identifying root cause and implementing fix
  • work with all internal technical teams, Service Management and external stakeholders like customer and 3rd party
  • Drive all problems towards root cause identification and permanent fix

Essential Requirements

  • Good technical knowledge of technologies such as Azure, CDN, SSL, DNS, development tools, CI/CD.
  • Impeccable verbal and written comprehension and communication skills
  • Effective decision making/problem solving skills, using sound logical judgment
  • Energetic and positive attitude, highly motivated, recognized by others as a self-starter
  • Ability to identify problems and work to resolution (see things through) and motivate others to complete tasks on time.
  • Good International Customer handling skills
  • Good Interpersonal skills
  • Good organizational skills.
  • Bachelors degree in Computer Science, IT or Telecommunication or equivalent in working experience
  • Minimum 3 years Incident & Problem Management experience
  • Analytical skills
  • ITIL foundation certified

Apply Here

  1. Please send your application (including a relevant portfolio) to: [email protected]
  2. Please include Req#: CS-19-103

About Episerver

Episerver connects digital commerce and digital marketing to help organizations create unique digital experiences for their customers, with measurable business results. The Episerver Digital Experience Cloud™ combines content, commerce, multi-channel marketing, and predictive analytics in a single platform to work full-circle for businesses online – from intelligent real-time personalization and lead-generation through to conversion and repeat business – with unprecedented ease-of-use.

Sitting at the center of the digital experience ecosystem, Episerver empowers digital leaders to embrace disruptive, transformational strategies to deliver standout experiences for their customers – everywhere they engage.

Founded in 1994, Episerver has offices in Australia, Denmark, Finland, Germany, The Netherlands, Norway, Singapore, South Africa, Spain, Sweden, UAE, UK, the USA and Vietnam.

If you are interested in a pivotal role within a company that is charting new territory in a market undergoing phenomenal growth, then Episerver is the place for you!

You will have the opportunity to work with some fantastic brands; industry thought leaders; and those shaping the digital experience landscape, while enjoying a flexible, collaborative and a stimulating work environment that will keep you engaged.